Terms and Conditions

Refunds and exchanges

We hope you are delighted with your order. However if you are not entirely satisfied with your purchase, return it to us in good condition within 7 days and we will refund the original purchase price or replace the item where possible. If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility and will be until the item reaches us. We recommend that you send the parcel by recorded delivery and keep proof of postage.

If the items you receive are faulty or are not what you originally ordered, we will cover all costs for postage and either refund or exchange where possible.

Item availability

Due to popular demand and limited availability, some of our products may sell out quickly. We will endeavour to replenish stocks, but this is not always possible. If an item is unavailable, a carefully selected alternative may be sent and if you are not happy with it, we will refund the cost of returning the product to us.Where an item is out of stock and a replacement item is not available, Save the Children Ltd have the right to cancel that item from the order This does not affect your statutory rights.

Delivery

Your order will normally be delivered within 7 days but please allow up to 21 days before you query a delivery.

This site is run by Save the Children Sales Ltd (Registered company no 875945) wholly owned by Save the Children Fund (Registered charity no. 213890) and trades solely to raise funds for its parent charity's objectives. Save the Children Fund, 1 St Johns Lane, London, EC1M 4AR. Telephone 020 7012 6400.